FAQ.
Booking
Can I book for tomorrow morning?
Yes. The booking form lets you pick same-day, next-day morning, or next-day afternoon. For after-hours emergencies, call the emergency number listed in the footer.
What is the cancellation policy?
Free cancellation up to two hours before the booked window. Inside two hours, the call-out fee (AED 95) is charged.
Payment & invoicing
How do I pay?
On completion. Card via card-reader, cash, bank transfer, or Apple Pay. Receipt is emailed within an hour of the technician closing the job.
Do you accept invoices for company-paid jobs?
Yes. For corporate-paid bookings, we issue a tax invoice with our TRN. Email accounts@quickfix.ae after booking and we will set up a 30-day account.
Scope and pricing
What if the price changes after the technician arrives?
It does not. Our flat-rate price book is on the website. The price you book is the price on the invoice. The only exception is parts (e.g. replacement water-heater) which are billed at supplier cost — and you are told before the part is ordered.
Do you cover Sharjah?
No. Our coverage zones are listed on the service-areas page (Marina, JLT, Downtown, Business Bay, JVC, Silicon Oasis, Sports City, DAMAC Hills, Discovery Gardens). Sharjah and the Northern Emirates are not on our run.
Will you arrange materials I need to buy?
If you ask us to. We bill at supplier cost — the receipt from the supplier is shared with the invoice. We do not mark up materials.
Policies
Do you have insurance?
Yes. Public liability cover is held with Oman Insurance Company. Certificate is available on request via hello@quickfix.ae.
What if the same fault comes back?
If the same fault returns within 30 days, the return visit is free. Beyond 30 days, the standard rate applies.
Trust and complaints
Are your technicians background-checked?
Every technician's residence visa, criminal-record certificate, and trade certifications (DEWA, Civil Defence, Dubai Municipality) are verified before their first paid job.
How do you handle complaints?
Complaints come to Aisha Mahmood (Customer Care Lead). She acknowledges within four hours during business hours. Resolution within three business days for the great majority. Severe complaints — anything safety-relevant or scope-failure — go straight to Adnan.
Can I request the same technician again?
Yes. Mention the technician's name in the booking notes and we will assign them if they are available in your zone for the booked window.